Privacy Policy

At Cat Spins Casino, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, in full compliance with UK GDPR and Data Protection Act 2018.

Information We Collect

Personal Information

When you register and use our services, we collect:

Account Registration

• Full name and date of birth
• Email address and phone number
• Home address and postcode
• Username and password
• Preferred currency and language

Identity Verification

• Government-issued photo ID (passport, driving licence)
• Proof of address documents
• Payment method verification
• Selfie photographs for identity confirmation

Financial Information

• Payment method details (card numbers, e-wallet accounts)
• Transaction history and amounts
• Deposit and withdrawal records
• Banking information for withdrawals

Automatically Collected Information

We automatically collect certain information when you use our website:

Technical Data

• IP address and location data
• Browser type and version
• Operating system and device information
• Screen resolution and device capabilities
• Referring website and pages visited

Usage Data

• Games played and time spent
• Betting patterns and preferences
• Login times and session duration
• Feature usage and navigation patterns

Cookies and Tracking

• Essential cookies for site functionality
• Analytics cookies for performance monitoring
• Preference cookies for personalisation
• Marketing cookies for targeted advertising

How We Use Your Information

Primary Purposes

We use your personal information for:

Account Management

• Creating and maintaining your account
• Processing deposits and withdrawals
• Verifying your identity and age
• Providing customer support services

Gaming Services

• Enabling gameplay and betting
• Processing game transactions
• Calculating winnings and losses
• Maintaining game history and statistics

Legal Compliance

• Meeting regulatory requirements
• Preventing fraud and money laundering
• Conducting due diligence checks
• Reporting to regulatory authorities

Communication

• Sending account notifications
• Providing promotional offers
• Customer service communications
• Important policy updates

Marketing and Personalisation

With your consent, we may use your information for:

Targeted Marketing

• Personalised bonus offers
• Game recommendations
• Promotional campaigns
• Newsletter subscriptions

Website Personalisation

• Customised user interface
• Preferred game suggestions
• Tailored content delivery
• Enhanced user experience

Legal Basis for Processing

GDPR Compliance

We process your personal data based on:

Contractual Necessity

• Providing gaming services
• Processing payments
• Account management
• Customer support

Legal Obligations

• Identity verification requirements
• Anti-money laundering compliance
• Regulatory reporting
• Tax obligations

Legitimate Interests

• Fraud prevention
• Security monitoring
• Service improvement
• Business analytics

Consent

• Marketing communications
• Optional data collection
• Cookie usage (non-essential)
• Third-party integrations

Data Sharing and Disclosure

When We Share Your Information

We may share your personal information with:

Service Providers

• Payment processors (Visa, Mastercard, PayPal)
• Identity verification services
• Customer support platforms
• Technical service providers

Regulatory Bodies

• UK Gambling Commission
• Anjouan Gaming Authority
• Financial Conduct Authority
• HM Revenue & Customs

Legal Requirements

• Court orders and legal proceedings
• Law enforcement requests
• Fraud investigation agencies
• Regulatory compliance requirements

Third-Party Processors

Our trusted partners include:

Payment Processing

• Secure payment gateways
• Bank transfer services
• E-wallet providers
• Cryptocurrency processors

Identity Verification

• Document verification services
• Biometric authentication
• Address verification systems
• Credit reference agencies

Data Security

Protection Measures

We implement comprehensive security measures:

Technical Safeguards

• 256-bit SSL encryption
• Advanced firewall protection
• Secure data centres
• Regular security audits

Access Controls

• Role-based access permissions
• Multi-factor authentication
• Regular access reviews
• Employee security training

Data Backup

• Regular automated backups
• Secure off-site storage
• Disaster recovery procedures
• Business continuity planning

Incident Response

In case of a data breach:

• Immediate containment measures
• Regulatory notification within 72 hours
• Affected user notification
• Remedial action implementation

Your Rights

GDPR Rights

Under UK GDPR, you have the right to:

Access Rights

• Request copies of your personal data
• Understand how your data is processed
• Receive data in a portable format
• Access processing activity logs

Correction Rights

• Update incorrect personal information
• Complete incomplete data records
• Rectify inaccurate information
• Maintain data accuracy

Deletion Rights

• Request deletion of personal data
• Exercise “right to be forgotten”
• Remove unnecessary data
• Cancel data processing

Restriction Rights

• Limit data processing activities
• Object to certain processing
• Withdraw consent
• Restrict automated decision-making

Exercising Your Rights

To exercise your rights:

Contact Methods

• Email: [email protected]
• Live chat with our support team
• Written request to our registered address
• Online account settings

Response Times

• Acknowledgment within 48 hours
• Full response within 30 days
• Complex requests may take up to 90 days
• Free of charge for reasonable requests

Data Retention

Retention Periods

We retain your data for specific periods:

Active Accounts

• Personal data: Duration of account plus 7 years
• Financial records: 7 years after last transaction
• Gaming history: 5 years after account closure
• Communication records: 3 years

Closed Accounts

• Identity documents: 7 years after closure
• Financial transactions: 7 years for tax purposes
• Marketing preferences: Until withdrawal of consent
• Legal compliance data: As required by law

Secure Deletion

When retention periods expire:

• Secure data deletion procedures
• Certificate of destruction
• Audit trail maintenance
• Compliance verification

Cookies Policy

Types of Cookies

We use different types of cookies:

Essential Cookies

• Account authentication
• Security features
• Basic site functionality
• Payment processing

Analytics Cookies

• Website performance monitoring
• User behaviour analysis
• Error tracking and reporting
• Service improvement insights

Marketing Cookies

• Personalised advertising
• Campaign effectiveness
• Social media integration
• Third-party advertising networks

Cookie Management

You can control cookies through:

• Browser settings and preferences
• Our cookie consent manager
• Opt-out tools and services
• Third-party cookie controls

International Transfers

Data Processing Locations

Your data may be processed in:

European Economic Area (EEA)

• Primary data processing location
• GDPR protection standards
• Adequate protection levels
• Direct regulatory oversight

Third Countries

• Only with adequate protection
• Standard contractual clauses
• Binding corporate rules
• Explicit consent where required

Transfer Safeguards

We ensure appropriate safeguards:

• Adequacy decisions by UK authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

Children’s Privacy

Age Restrictions

• Minimum age: 18 years
• Strict age verification procedures
• Immediate account suspension for underage users
• Parental notification processes

Protection Measures

• Enhanced identity verification
• Regular age verification audits
• Underage gambling prevention
• Educational resources for parents

Changes to This Policy

Policy Updates

We may update this Privacy Policy:

Notification Methods

• Email notification to registered users
• Website banner notifications
• Account dashboard alerts
• Postal notification for significant changes

Effective Dates

• 30 days notice for material changes
• Immediate effect for legal requirements
• Continued use implies acceptance
• Right to object to changes

Contact Information

Privacy Inquiries

For privacy-related questions:

Data Protection Officer

• Email: [email protected]
• Phone: +44 20 3808 9999
• Address: Cat Spins Casino Ltd., 123 Gaming Street, London, EC1A 1BB

Regulatory Complaints If unsatisfied with our response:

• Information Commissioner’s Office (ICO)
• Website: ico.org.uk
• Phone: 0303 123 1113
• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

This Privacy Policy was last updated on January 1, 2025, and is effective immediately. We encourage you to review this policy regularly to stay informed about how we protect your privacy and personal information.